Frequently Asked Questions
Contact Us
Membership
To upgrade your membership, please speak to the front desk at your club or contact Member Services at memberservices@onelifefitness.com
To renew, please speak to the front desk at your club or contact Member Services at memberservices@onelifefitness.com
We understand circumstances arise in which you may want to make changes to your membership. Members who want to change their membership status can login to the Members area on the website, speak to the front desk at the club, or contact Member Services at memberservices@onelifefitness.com.
Your membership will automatically reactivate when the initial freeze or pause expires. If you are ready to reactivate before that time, please contact Member Services at memberservices@onelifefitness.com or speak to the front desk at your club.
After the initial term, most memberships continue on a month-to-month basis until you cancel. If you have questions about your membership status, please ask at the club or contact member services for personal assistance at memberservices@onelifefitness.com
Locations
General Questions
We offer a complimentary visit with one of our professional trainers to all new members in a personal one-on-one session called a Smart Start. It is the best way to get off to a successful start as a new member. You can schedule your Smart Start when you join, by visiting the Personal Training desk at your club, or by requesting a session here.
Onelife Fitness is proud to be a fitness homebase for so many Service Members. Military members can join Onelife Fitness at any time with peace of mind. Service Members have options to pause or cancel memberships without penalties upon verification of applicable active-duty orders.
Our student memberships fit seamlessly with your college schedule and are now available all year round! Verified college students ages 18-24 are able to pause and activate their membership to meet their school schedule. Learn more by clicking the button for students here.
Onelife Members can add immediate family members to their membership with reduced enrollment fees. Find out more by talking to our team in the club or sign up your family when you join here.
Membership is for adults 18 and up and teens 12 to 17 with parent authorization. Some clubs require teens to complete training before using the facilities independently. Please speak to your local club for more details.
Members 12-14 years old must be accompanied by an adult in all workout areas.
First time visitors to Onelife Fitness can get a free one-day pass. Some restrictions apply. Day passes are available for purchase at all clubs. Please contact the local club for more details.
These programs are accepted at some of our clubs, but not all of them so please check with the club near you. To use these programs, you must first sign up with your insurance company. Then bring your program membership information to a participating Onelife Fitness location.
Personal Training
Personal training is a tailored experience where one of our certified personal trainers creates and guides you through a workout program with exercises selected to fit your goals and needs. Whether you are a longtime athlete, or just getting your fitness journey started, our fitness professionals will help you get the most out of your workouts safely and effectively.
If you are interested in working with one of our first-class fitness professionals, please speak to the front desk or the Personal Training desk in your club. Our team will help match you with the right trainer for your interests and schedule.
Our Personal Training sessions are only available at our clubs at this time. For virtual workouts, Onelife Fitness Members have unlimited access to a library of on-demand workouts through our app. If you need help setting up your app, please visit the front desk at your local club.
Kids Club
Our kids club enables caregivers to get time for themselves to focus on health and wellness in the gym. Our kids club offers supervised play and activities for children 3 months to 11 years old. Options are available for both drop-in and ongoing access. Speak to a front desk associate to learn more about the services at your local club and how to sign up.
Jobs at Onelife Fitness
If you love fitness and helping people, you may be a fit for our winning team! Find out about our all opportunities at https://careers.onelifefitness.com/.